Your data & your rights
Access or delete the personal data we hold about you — under UK GDPR.
Your rights at a glance
Under UK GDPR (Articles 15–22) you can:
- Access — get a copy of the data we hold about you (Art 15).
- Rectification — have inaccurate data corrected (Art 16).
- Erasure — ask us to delete your data, subject to the records we must keep by law — for example billing and tax records for six years (Art 17).
- Restriction — pause processing while a query is investigated (Art 18).
- Portability — receive your data in machine-readable JSON (Art 20).
- Object — opt out of legitimate-interest or marketing processing (Art 21).
Running a firm on Anvul? Take everything with you
If you run a business on Anvul, your firm’s records are yours. In the app go to Settings → Your data → Build my file and you get one download with everything your firm holds in Anvul: spreadsheets (CSV) of your customers, properties, jobs, quotes, invoices, payments and expenses; a PDF of every invoice and certificate; your photos; and your books, including files ready to import into Xero, QuickBooks or FreeAgent. It keeps working after you cancel, so leaving never means losing your records.
The self-service tools below are for a person’s own personal data (for example a customer who contacted a firm, or your own login).
Use the self-service tools
If you contacted a business through a website Anvul runs, that business is in charge of your details. The businesses that use Anvul have asked us to run these tools for them, so your request is handled straight away on their behalf.
Most people who reach us sent an enquiry and never created an account. You can still access or erase that data — we verify it is you by emailing a one-time link to the address on the enquiry. If you have a platform account, switch to the account tab.
Step 1 — Confirm it is you
Enter the email address you used on your enquiry. If we hold anything for it, we will send a single-use link that expires in 15 minutes. For your protection, the response looks the same whether or not we hold a record, so a stranger cannot use this to find out if you contacted us.
Step 2 — Confirm your request
Open the link from your inbox and choose to export or erase. If you arrived here from that link, the token below is filled in for you — just pick an action.
Erasing removes the personal details that identify you from our records. Anything we must keep by law (for example billing and tax records) is retained but no longer linked to you by name wherever possible.
Sign in to continue
So we can be sure it is you, please sign in to your account first. You will come back here afterwards.
Export my account data
Download a JSON file of everything we hold for your account — your details, enquiries, calculations and history.
Delete my account
This permanently closes your account, removes you from marketing, and anonymises records we are legally required to keep (for example billing and tax records — up to 6 years). This cannot be undone.
Prefer to email us?
You can always email our Data Protection contact at privacy@anvul.co.uk. We respond within one month as required by UK GDPR. If you are unhappy with how we’ve handled your data, tell us first (see Complaints — we confirm we’ve received a complaint within 30 days). You can also complain to the UK’s data protection regulator, the Information Commission (ico.org.uk).