Support
One address, a real person on the end of it.
Email us
This is the address for everything: a problem with the app, a question about your account, billing, cancelling, or data. There is no phone queue and no ticket portal to sign up for — you email a person.
What to include
The more of this you put in the first message, the more likely we fix it without a round trip:
- Your business name (and the email address you sign in with), so we can find your account.
- Where you were — the console, the crew app, or a customer link — and what you tapped.
- What you expected, and what happened instead. A screenshot or a screen recording is worth a paragraph.
- When it happened, roughly, and whether it has happened more than once.
- If it concerns a specific job, customer or invoice, the reference or the address.
Please do not email passwords or card numbers. We will never ask you for either.
Account, billing and cancelling
Email the same address. The Anvul app is free. An Anvul Website, if your firm has one, is month-to-month with no minimum term and can be cancelled at any time — the full terms are in the terms of service.
Deleting your account
You can delete your account yourself in the Anvul app: open More, then Delete account. Before anything is deleted, the app shows exactly what will be deleted and what will be kept, and nothing happens until you confirm.
Deleting your account removes your own sign-in. If you work for a firm, or the firm has other owners, the firm carries on without you. If you can’t get into the app, write to privacy@anvul.co.uk from the address you sign in with and we will help.
Closing your business
If you are the only owner of a firm, deleting your account also closes the firm. The app says so first and shows exactly what closing will switch off and what will be kept; nothing is closed until you confirm. A firm that still has another owner is not closed.
Some records are kept after an account or a firm is closed where the law requires it — for example billing and tax records. The privacy policy says what is kept and for how long.
Your data
For access, correction, export or deletion requests, see your data rights, or write to privacy@anvul.co.uk. What we collect and why is set out in the privacy policy.
Who you are dealing with
Anvul Ltd, registered in England & Wales, company number 17111703, 16 Radford Road, Stoke-on-Trent ST4 7DA.
Emergencies
Anvul is business software — we are not an emergency service. If you can smell gas, call the National Gas Emergency line free on 0800 111 999. In any other emergency, call 999.